Stop automating data entry. Start automating decisions.
Your operations run on invoices, calls, emails, contracts and documents. Kognify doesn't just read them - it understands the logic, verifies the numbers, and delivers ready-to-act results with full reasoning and audit trails. People step in only for genuine exceptions.
Your people don't make decisions - they prepare to make them.
Every enterprise runs on content: invoices, calls, contracts, emails, documents. Today your team spends most of its time reading, cross-checking, re-keying and verifying before any decision is made. Kognify eliminates that entire layer - it reads the content, understands the logic, verifies the values, and returns a decision you can act on. Alll according to your requirements and crosschecked with your data. This is not a toolkit, a wrapper, or a demo: it runs in production for SMEs & 20+ enterprises.
From Retail, Logistics, Banking, Pharma, Utilities to Industrial Distribution, Public Sector, FMCG & more
20+ Major Enterprise clients across banking, utilities, healthcare and more
Operating in Bulgaria, Greece and Slovenia
Partnering with leading technology providers like Konica Minolta IT Services Bulgaria, Abilitics, CodeBased to deliver integrated solutions.
One platform. Every way to work. Verified end to end.
Kognify is powered by two engines: a process engine that handles business-critical processes with verified accuracy, and a voice and conversation engine that handles customer engagement end to end with the reliability and versatility your business demands. Both are extended for different process types which are further specialized & extensively tested to solve exact domain problems.
See what each flow does at a glance - open one to follow it step by step.
- Document to data
- Your schema
- Validate
- Sync & deliver
- Document to data
- Understand
- Rebuild & prove
- Reconcile - your systems
- Receive & understand
- Correspond & clarify
- Collect & verify
- Assess & resolve
- Speech to data
- Identify & route
- Do the work
- Close the loop
- Brief & import
- Schedule & launch
- Converse & capture
- Monitor & report
Configurable Document Processing
The base handler for any document or web source. You describe what to extract and how to validate it in plain language - it reads, extracts, validates against your data and delivers into your systems.
Your schema, your rules - live immediately.
Business users define what to extract and how to validate it in plain language; for processes that need recalculation and reconciliation at the highest level, add purpose-built modules on top.
The fields, sections and document types you need - described in plain language.
Validation rules and the nomenclatures every value must match.
Every value linked to its paragraph and reviewable inside the document.
- Multi-method readingDistinct methods, chosen by how clear the result is
- Layout reconstructionRows, columns and tables - multi-column pages, cross-page tables
- Scans & handwritingContinuously improving on hard-to-read handwriting
- Web sourcesPages and lists, periodic or event-driven
- Schema in plain languageThe fields you care about, defined as instructions
- Logic reconstructedClauses, conditions, parties, dates, obligations
- Pages & documents sortedPages of interest found, multi-document files split
- Import & export configsA case plus an instruction becomes a ready configuration
- Nomenclatures & registersValues checked against your existing lists
- Your validation rulesCustom checks, written in plain language
- 3-step verificationSource and result verified, not taken on faith
- Traced to sourceEvery value linked back to its paragraph
- System SyncInto any of your systems, two-way
- Data viewerExtracted data reviewed right inside the document
- AI reportingDynamic reports, chart slides directly in chat
- Intelligent actionsNotifications, tasks and follow-ups by result
Your schema, filled and validated against your data
- Delivered into your systemsRead
→Extracted→Validated - Reviewable inside the documentThe data viewer pulls extracted data up from under the page
- Every value tracedBack to its source paragraph
Uncertain values flagged - with the exact source
- Never silently filledMissing or invalid values are marked, not guessed
- ReasonedShowing which rule or register it failed
Specialized Content Operators
Operators built for one known process. On top of the engines they add modules developed specifically for their content - reading, rebuilding and reconciling every line, with a verification gate after each step.
We know what's coming - so every step is built for it.
The path below is generalized from Accounts Payable, our reference operator. The same pattern runs in every specialized content operator and, to a degree, in our universal content handlers.
7 specialized content operators in production - each with modules developed specifically for its content.
- Multi-method readingDistinct methods, chosen by how clear the result is
- Spatial recoveryCross-page tables, obstructed text, unusual layouts
- Completeness checkAnything missing? Re-read with heavier methods
- Targeted re-examinationDoubtful regions re-read by layout-aware Vision AI
- Type & purpose recognizedRouted to the module purpose-built for this content
- Expected structure identifiedFields, columns and sections found & standardized
- Pages sortedPages of interest found, multi-document files split
- Your configuration appliedCompany-specific setup and checks against your data
- Every field, every lineConsequential items identified and read
- Internal logic rebuiltTotals, cross-references, dependencies and dates the content must satisfy
- Proven value by valueRe-derived values compared with what is on the page
- Your validationsCustom checks run, custom fields derived
- Linked to your systemsSAP, Dynamics, SharePoint, M-Files and more - via System Sync
- Linked records found by logicOrders, contracts, deliveries, master data - located from the verified content itself
- Verified data vs linked recordsEvery proven value compared - differences identified
- Your rules & tolerancesMatched against your nomenclatures - complete, partial, missing or unexpected
of items are handled autonomously - extracted, verified and validated
- Delivered straight into your systemsRead
→Proven→Reconciled - Fully traceable at any timeHow & why it ran, and where to look - like a status report from a colleague
- Approvals can also be enabledA single OK approves and ships - depending on your preference
have an issue in reading, validation or reconciliation
- Clearly marked with a red or yellow statusRed - stopsYellow - your rule
- An overview of where and what the issue isPinned to the exact field and its source
- Every line comes with reasoningShowing how each result was decided
Correspondence
Works every case through two-way correspondence until it is resolved or handed over complete. An extension of Configurable Document Processing, with dialogue and voice modules from Call Center.
- 📄Reads mail, letters & scans
- ✍️Heavy handwriting
- 📎Attachments recalculated & matched
- 🔗System Sync with your records
It works the case - not just the message.
Every case ends as one orderly case file: the request understood, the full correspondence, collected data and a recommended next step.
- 💬Two-way dialogue & routing
- 🎯Speech to data & live phone
- 🧭Context & history memory
- 🔐Secure user-scoped delivery
Specialized correspondence operators
Built on Correspondence, each with modules developed for its own kind of case.
- Any channel, any qualityEmails, forms, letters and scans - even heavy handwriting
- The real issueWhat is asked, who it concerns and how serious it is
- Categorized & prioritizedCategory, severity and sentiment, by your rules
- Response clock startedRegulated deadlines tracked per case
- Two-way correspondenceReal replies and follow-ups, not stock auto-replies
- Targeted questionsOnly what the case still needs
- The customer's languageReplies prepared in the correct language
- Voice when neededCall Center modules for live phone and call transcripts
- Records found by logicOrders, accounts, transactions, prior contacts
- Claim vs factsEvery statement checked against your data
- Evidence read in depthAttachments processed by the Documents engine
- Secure data deliveryOnly what this customer may see
- Policy-boundWithin the entitlements and limits you set
- Answer, settlement or offerBuilt against your rules, catalogue and pricing
- Resolved & closedCustomer answered, case closed - no staff touch
- Orderly handoverComplete case file and a recommended next step
of cases handled end to end - resolved or fully prepared without staff effort
- Closed with the customerUnderstood
→Clarified→Verified→Resolved - 100% deadline coverageNo regulated response window missed or unlogged
- Every decision tracedTo the source line and the data behind it
Only what genuinely needs a person - already worked
- The request, understoodRoot issue, category, severity, sentiment and a plain summary
- The full correspondenceEvery message, question and answer, with the evidence supplied
- Collected data & recommendationMatched records, the policy check and a recommended next step
Call Center
Not a chatbot with a voice. A call-center operator that does the work on the call - checks balances, finds the right doctor and negotiates the appointment, solves support issues and keeps the tickets - built on high-precision speech to data.
- ✕Reads out FAQs
- ✕Can't see or change your account
- ✕Sends you to a link, a form or a human
- ✕Forgets you on the next call
Professional calls need an operator that does the work.
It works inside your systems during the call - identifies the caller, reads the account, books, solves and keeps the ticket - with a verification gate after every step, in EU languages.
- 💳Checks your balance"What's my balance?" → "124.60 BGN - next payment due 15.11."
- 🩺Finds the right doctor & negotiates the slot"A cardiologist next week?" → "Thursday 10:30 or Friday 14:00?"
- 🛠️Solves support issues, keeps the ticket"My internet keeps dropping." → "Line reset - ticket #48213 stays open."
Heard once. Captured exactly.
A highly accurate speech-to-data system turns what callers say into exact, structured values - names, user IDs, numbers, addresses, car registration numbers, shipment numbers and more - with great precision.
Operators on the Call Center engine
Operators that run their conversations on the same voice engine.
- Names & user IDsWho is calling, captured with great precision
- Numbers & addressesDigits and places exact, not approximate
- Plates & shipment numbersCar registrations, shipment numbers and more
- EU languagesSpecialized for EU languages, sub-1.5s turn-taking
- Caller identificationMatched against your systems
- Situation routingContext- & history-aware, by your descriptions
- Persistent memoryContinuity across sessions
- Your scenarios appliedConfigurable conditional scenarios
- Balance & account checksReads your systems securely - only what this caller may see
- Finds & booksMatches the right doctor or slot, negotiates date and time
- Solves support issuesTroubleshoots on the call, applies the fix
- Preserves ticketsEvery case logged and kept for the next call
- Inbound calls fully handledTo your user-configured scenarios
- Reminders & short outboundConfirmations, reminders, quick follow-ups
- Report per callWhat was asked, answered and collected
- Actions triggeredNotifications, tasks and follow-ups by outcome
Calls completed end to end, on confirmed data
- Inbound calls closedCaptured
→Identified→Resolved - Every call reportedOutcome, collected data and actions taken
Genuine exceptions go to your team - with context
- Only when the scenario calls for a personDefined by you, in plain language
- With the full call reportWhat was asked, answered and collected
Campaign Manager
Complete AI infrastructure to run outbound calling campaigns end to end - and report on them. An extension of Call Center.
One contact's journey - no one picked up a phone.
reason_for_leaving: "Better opportunity"
sentiment: "positive"
would_recommend: trueCampaign operators
Start from the configurable Campaign Manager, or from a campaign operator built for one purpose.
- A scenario per campaignGreeting, outline, questions and fields to extract
- Language & call windowe.g. Bulgarian, 09:00-17:00, Mon-Fri
- Contacts importedCSV upload, or one at a time
- Validated on importNumbers checked, duplicates merged, gaps flagged
- Distributed automaticallyAcross the date range, with the load spread out
- Business hours onlyMissed or late jobs move to the next valid slot
- Parallel at scaleHundreds of calls at once, 50K+ contacts per campaign
- Parallel campaignsEach with its own scenario and timeline
- The full Call Center engineSpeech to data, scenarios, EU languages
- Contextual awarenessRemembers previous calls - within and across campaigns
- Intelligent rescheduling"Call me Tuesday" - rescheduled, with a context-aware greeting
- Structured extractionSentiment, reasons, scores, dates, themes
- Live per-contact historyScheduled, in progress, complete, delayed, escalated
- Steer mid-runPause, reschedule, edit or remove contacts
- Human escalationSensitive calls go to the people you designate
- Export anytimeCSV and webhook hand-off to your systems
Structured results for every contact - comparable across the campaign
- The fields you defined, filled from the callreason_for_leaving: "Better opportunity" sentiment: "positive" would_recommend: true summary: "Receptive, answered all questions"
- Comparable by designEvery call follows the same scenario
- No manual dials, no data entryCallbacks, reschedules and memory handled by the platform
Sensitive calls go to the people you designate
- Flagged, not plowed throughLegal concerns, strong distress or a complex ask
- Full context on handCall history, collected data and summary per contact
Configured the way you'd onboard a colleague.
This is what makes Kognify fundamentally different from traditional automation. The configuration layer is AI-mediated - business staff define rules, logic and exceptions in natural language, and changes take effect immediately. No developer queue. No deployment cycle.
No-code business rules
Accounting staff define matching logic, operations managers set escalation thresholds, support leads configure call flows - all in natural language.
Edge-case handling
An unusual supplier format or a new regulation is addressed directly by business users - no developer ticket, no deployment cycle.
Field-level precision
Each extraction rule, validation step and matching criterion is tuned independently by the people who know the process best.
Rapid change response
Market shifts and new requirements configured and live in minutes - the system adapts at the speed of the business, not IT.
The market automates data entry. Kognify automates the thinking.
Plenty of systems extract fields or script replies and call it automation. Kognify automates the verification, the reconciliation and the judgment calls - and provides the reasoning behind every decision.
Our Leading AI Operators
Each operator solves specific business need, and can work for you company, tailored to your specific needs &systems. Eleven operators spanning finance, insurance, customer operations, sales, HR & payroll, healthcare, legal and compliance.
Autonomous Accounting
Invoices arrive ready to pay. Reads, recalculates and 3-way-matches every invoice, then approves or escalates - people review only genuine exceptions.
View details →Expense Handling
Intelligent expense approvals plus automated handling of receipts, invoices and cash-register slips - structured, validated and posted ledger-ready.
View details →Claims Handling
Runs insurance claims end to end - FNOL intake, correspondence, payout recalculation and coverage matching, then settle within authority or hand over.
View details →Customer Complaint Handling
Handles complaints end to end - reads the issue, corresponds with the customer, gathers the data, and resolves or hands staff an orderly, complete file.
View details →Presales Operator
A multimodal operator - email, web, chat and live phone - that answers, qualifies and quotes every inquiry, then hands a sales-ready offer to a closer.
View details →Campaign Manager
Outbound call orchestration - upload a contact list, define what to learn, and run the conversations at scale across languages, no manual dialing.
View details →Medical Note Handling
Autonomous processing of sick-leave notes, outpatient records and medical board decisions - read, validated, matched to the employee and fed into payroll/HRIS.
View details →Labor & Wages (TRZ)
Reads every payroll input - contracts, timesheets, sick-leave, orders, garnishments - links each to the right employee and period, cross-checks them, then audits the payroll run against what it verified.
View details →Content Understanding
Reads contracts and documents, extracts the terms that matter by schema, and validates them against your nomenclatures - every value traced to its source.
View details →Regulatory Change Intelligence
Reads new and amended legislation and maps each change to the reporting fields and logic it affects - traced back to the source article and paragraph.
View details →Construction Cost Control
Reads every subcontractor claim, variation and supplier invoice, measures it against the contract and BoQ, and certifies or escalates - protecting margin and cash on every project.
View details →Every operator started as one specific business need.
All of the above were assembled from the same handlers and modalities. New dynamic products are scoped in a discovery session and live in under a month.
Proven in some of the largest companies in Bulgaria.
Running for enterprise clients across Bulgaria, Slovenia and Australia, with a spotless security record underlined by multiple successfull banking-grade security audits and an 'A' result at a security penetration testing commissioned by an EU corporation. Proven 40% higher invoice-extraction success than ABBYY for Bulgarian documents.
"As one of Bulgaria's leading courier companies, we process thousands of invoices every month. With Kognify, in the very first month of deployment we achieved over 98% successfully processed invoices - even while the system was still being tuned. The system independently identifies discrepancies and escalates only genuine exceptions. That gives us confidence without losing control."
No data leaves the EU. No data trains public models.
Banking-grade security, EU data residency and strict tenant isolation sit under every deployment - the same posture that carries banking-grade audit certifications. Six controls under every deployment:
100% Azure Cloud (EU)
All infrastructure hosted exclusively on Microsoft Azure within EU data centers. No data leaves the EU region.
Dedicated tenant isolation
Each client receives physically separated storage. Data is never shared between tenants or used for AI model training.
Stateless AI models
No data retained by underlying AI providers. No client data used to train public models. Strict no-log policies.
Granular access control
Four-tier roles - Viewer, Member, Owner, Tenant Admin - with SSO and unlimited permissions.
Regulatory compliance
Aligned with GDPR, NIS2, CER, PSD2, DORA, EBA guidelines, MiFID II and industry-specific directives.
Audit & transparency
Complete audit trails for all AI decisions. Self-verifying operators justify every output.
From multi-tenant SaaS to fully on-premise.
Kognify meets your information architecture where it is - including headless and white-label models for partners.
SaaS (multi-tenant)
Standard cloud on Azure EU with dedicated tenant isolation.
Hybrid
Cloud AI with on-premise data retention.
On-premise
Full deployment on client infrastructure.
Headless / API-only
Backend intelligence; partners retain UX control.
White-label
Branded solutions for partners and resellers.
Embedded
Operational layer within broader managed-service offerings.
Fits your stack - new integrations in under two weeks.
Integration with SAP, M-Files, SharePoint, MS Teams, Confluence and other ERP systems. Communication across Mobile, Viber, WhatsApp and MS Teams; PBX integration (Asterisk and others). Connect custom platforms via the Headless API, and drive RPA/BPA with the full Automation API. Webhook-driven AI tasks trigger downstream actions in Power Automate and beyond.
From instant demo to full autonomy.
A predictable path: try it today, prove it on your cases, go live in weeks, expand from there.
Instant demo
No registration required - live demos available publicly for flagship operators.
Discovery & POC
A tailored proof of concept scoped to your specific business scenario.
Onboarding (~1 month)
Co-configuration with your team - first production version in under two weeks.
Excellence (ongoing)
Weekly/biweekly updates, 3-day issue resolution, proactive monitoring, 99%+ success rate.
Expansion
Gradual expansion to full process autonomy, with new operators added as needed.
A decade working together - before Kognify existed.
Tech & Product Vision
Partnerships & Growth
The founding team has worked together in one form or another for over a decade, with roughly 15 years each in enterprise IT services. Kognify started as an idea two and a half years ago, growing out of an Australian healthcare IT project to provide AI-assisted guidance on patient and clinical information. That's where we realized our enterprise background - living inside real business IT problems - put us in a strong position to build AI that enterprises could actually rely on.
We started from an uncomfortable observation: AI's technological leap has been enormous, but business automation stayed inert - AI layered on legacy systems, wrapped in caveats, with deliberately limited commitments to quality. We took the opposite path: genuinely autonomous AI with a real commitment to the result, because autonomy is only earned if the output can be trusted every single time. That's why we started where mistakes cost the most - invoices and AP automation.
Enterprise instincts, autonomous by conviction.
Our background shapes the product: we build for the realities of enterprise IT, and we commit to the result rather than hedging it.
10+ years working together
The founding team partnered in one form or another for over a decade before starting Kognify.
Born from a healthcare AI project
The idea took shape 2.5 years ago, out of a project helping nurses get AI-assisted patient guidance.
15 years of enterprise IT, on average
People who've sat on the integrator's side of the table before - not a research lab guessing at enterprise needs.
Committed to the result
Genuinely autonomous AI with a real commitment to accuracy, not AI wrapped in caveats and limited guarantees.
Started where mistakes cost most
We began with invoices and AP - verifying and recalculating across steps, cross-checked against POs and deliveries.
EU-only, Microsoft-backed
Entirely within Microsoft Azure EU data centers, inheriting Microsoft's data-residency and compliance guarantees.
Vetted by the people whose job is to say no.
Trust isn't a claim - it's a record. Kognify has been through the audits and adversarial testing that make every other security questionnaire feel routine.
Bank-grade audits passed
Cleared security audits from two banks - Postbank and TBI Bank - the kind of scrutiny few vendors survive.
Penetration-tested, graded 'A'
Passed Veolia's third-party penetration test with an 'A' grade - proven under adversarial testing, not self-assessment.
Secured with Azure Entra
Identity and access run inside Azure's own security perimeter - enterprise-grade auth without extra infrastructure.
See it run on your own content this month.
Instant, no-registration demos for our flagship operators. A tailored proof of concept scoped to your process, then a first production version in under two weeks.