Campaign Manager is Kognify's outbound call orchestration system for HR teams. Upload your contact list, define what you want to learn, and let the platform run the conversations — at scale, in the business hours you set, in multiple languages, without a single manual dial.
Exit interviews, onboarding check-ins, benefits enrollment reminders, compliance attestations, engagement pulses — they all require reaching hundreds or thousands of employees one by one. The conversations are important. The logistics are crushing.
From HR staff operating the phones, to HR staff designing the conversation — and reading the results.
Any outbound HR conversation that repeats at scale and follows a predictable structure is a candidate. These are the most common patterns — if it's a phone call that needs to happen a thousand times, it belongs here.
Call every departing employee in their notice period and collect structured feedback on reason for leaving, manager relationship and would-recommend signal.
Call new hires at key milestones to gauge integration, role clarity and early warning signs. Schedule all three waves from day one — the platform handles the calendar.
Call every employee who hasn't completed enrollment before the deadline. Answer common questions, confirm selections, or route to a human specialist.
Verbally confirm policy acknowledgements, training completions or safety attestations with a timestamped audit trail. Auto-escalate anyone unable or unwilling to confirm.
Run a 3-question pulse across the whole workforce in a week. Voice captures signals email forms miss — tone, hesitation, elaboration.
Close the loop on every HR case — was the issue resolved, is the employee satisfied, is anything still open? Escalate automatically when the answer is no.
A user goes from "we need to talk to 500 employees" to "every call is scheduled and running" in under an hour — no engineering, no telephony setup, no custom scripts.
Give it a name, description and date range — the container for everything that follows. Toggle it on or off at any time without losing data.
Define what the AI should say and ask. Pick the language, set the call window, write the greeting, describe the outline, and list the data fields to extract from each call.
Upload a CSV of names, phones and emails, or add contacts one at a time. The system validates numbers, deduplicates by email, and flags rows with missing phones instead of dropping them.
The platform distributes calls across the date range, respects your call window, and spreads the load automatically — so your carrier and callees don't see a flood.
Watch calls complete in real time. Each contact's row shows a colour-coded history of every attempt, outcome and data field. Export to CSV any time; escalations route to the humans you designate.
The difference between a robocall and a productive conversation is judgment. Campaign Manager brings judgment — and a memory — to every outbound call it makes.
Remembers previous calls to the same number — within and across campaigns. A callback opens with "As we discussed last Tuesday…" instead of starting over.
When a contact says "call me Tuesday morning," it captures the request, reschedules the job, and auto-generates a context-aware greeting for the next attempt.
Every campaign defines the fields you want back — sentiment, reason, score, dates, free-text themes. The AI populates them from the conversation, no transcription.
Calls fire exclusively within the window you configure. Missed or late jobs are rescheduled for the next valid slot automatically.
Configure the assistant's listening and speaking language per campaign — run Bulgarian exit interviews and English onboarding calls in parallel.
Each campaign is independent; scheduling one doesn't block others. Run exit interviews, check-ins and reminders side by side.
If a conversation turns sensitive — legal concern, distress, a complex ask — the AI flags it for human review instead of plowing forward.
Every attempt, outcome and data field collected is logged. Hover any contact for their full call history; export everything as CSV.
Exit Interview Survey, 500 departing employees. Here's what a single contact's journey looks like inside a running campaign — from scheduled to complete, with a reschedule at the contact's request.
May 2, 08:15 — first attempt scheduled within the 08:00–18:00 window with a randomized offset. 08:30 — call placed (1 min 15 sec).
May 2, 08:31 — John asked to be called back Tuesday morning. The platform captured the request, cancelled today's attempt, and queued a rescheduled job.
May 7, 10:22 — second attempt opens: "Hi John, this is the Tuesday callback you requested…". 10:28 — completed, structured data extracted.
No HR coordinator picked up a phone. No data entry was done. At no point did a human need to remember that John had asked for a Tuesday callback — and yet, when Tuesday came, the call opened by acknowledging it.
The schedule view gives you a per-contact row with stacked, colour-coded cards for every event: scheduled, initiated, completed, delayed, escalated. Hover any card for the full detail — the greeting used, the delay reason, the extracted data, the call summary.
A per-contact row for everyone in the campaign, with colour-coded status cards, event timestamps to the minute, hover detail, and live progress totals.
Override a contact's next-attempt date, pause a campaign to freeze pending calls, fix a phone number, remove someone mid-run, or export the full results as CSV.
Campaign Manager inherits the full Kognify platform — the same enterprise-grade infrastructure already running autonomous accounting, inbound call centers and document processing for banks, utilities and healthcare providers across three continents.
Azure EU hosting, dedicated tenant isolation, stateless AI models, no client data used to train public models.
GDPR-aligned. Full audit trails on every AI decision. Transparent, self-verifying operator outputs.
Viewer / Member / Owner roles — auditors, operators and HR admins share one console with the right permissions.
SAP, M-Files, SharePoint, MS Teams, Confluence. Webhook-driven handoff to Power Automate and any downstream system.
Works with cloud telephony out of the box; integrates with your existing PBX (Asterisk and others) on request.
SaaS on Azure EU, hybrid, on-premise, or headless API-only — pick the model your organization requires.
A typical first engagement takes under four weeks: one week to shape the scenarios, one to pilot on a small batch, two to scale. We co-configure with your team — no engineering required on your side. Send us a sample contact list and a conversation brief, and we'll have a pilot running in your tenant within two weeks.