Every inquiry answered, qualified, quoted
A multimodal operator — email, web, chat and live phone — that picks up every presales inquiry the moment it arrives. It answers the customer's questions, asks its own, and collects every detail a quote needs. It works the conversation until a well-formed offer is ready, then hands it to a salesperson to finish and close. No lead waits, no requirement is missed.
Interest is fleeting. Most of it never reaches a rep ready.
A prospect calls, fills a form, or sends a question — and then waits. Someone has to reply, explain the product, ask what they actually need, gather specs and quantities, and only then can a quote be built. Across phone and inbox, the fast leads go cold and reps spend their day answering the same questions instead of selling.
It works the inquiry like your best presales rep would.
The operator takes the inquiry on whatever channel it arrives — picking up the phone in real time if that's how it came in. It informs the prospect, qualifies the need, and gathers every detail a quote requires. When the offer is well-formed, it hands a salesperson a ready package to finish and close. Here is the path every inquiry takes:
📞 Engage instantly
Answers the call, chat, form or email the moment it lands — in your voice, on any channel, around the clock.
💡 Inform & advise
Answers product, pricing and fit questions from your knowledge base — accurately, and never invented.
🎯 Qualify & collect
Asks the right questions to capture specs, quantities, timelines, budget and decision context.
🧾 Build the offer
Assembles a well-formed offer against your catalogue, rules and pricing — checking that it is complete.
🤝 Hand off to sales
Passes a salesperson the offer plus full conversation and qualification — ready to refine and close.
Informed, qualified and quoted
Sales receive a complete package and step in only to finalise and close — no requirement-gathering left to do.
High-value or non-standard deals
Complex or high-value opportunities routed to a rep early, with everything gathered so far attached.
Sales pick up a deal that's already been worked.
Everything the operator says, asks and assembles becomes one structured package. When a rep takes over, there is nothing to reconstruct and no requirement left to chase from the prospect.
The well-formed offer
Line items, configuration, quantities and indicative pricing assembled against your catalogue and rules — flagged where a rep's sign-off is needed.
The qualified requirement
Specs, use case, timeline, budget range, decision-maker and buying stage — captured in a consistent, structured form.
The full conversation
Every exchange across phone, chat and email — including call transcripts and recordings — plus the questions answered and asked.
Configured the way you'd onboard a new rep.
No IT consultants, no deployment cycles. Business users define what it knows, what it asks, how it prices and when it hands off — in plain language, and live immediately.
Real-time voice, in & out
Holds a natural phone conversation — answers the call or makes the follow-up — alongside chat, email and forms.
Grounded product knowledge
Answers from your catalogue, specs and docs — accurate and on-message. Anything it can't ground, it escalates.
Rule-based offer building
Builds offers within the products, options and pricing limits you set. Anything outside them goes to a rep — never improvised.
Natural-language config
Define qualifying questions, knowledge, pricing rules and handoff triggers as instructions, not code.
Integrates with your stack
CRM, CPQ, telephony, helpdesk and catalogue systems. Webhook-driven hand-off into your sales workflow.
Part of the Kognify Platform
One of multiple AI operators on our enterprise platform — the foundation of a full Business AI adoption plan.
Every answer grounded — and traceable to its source.
The operator only says what it can ground in your knowledge base, and every decision is explainable, logged and traceable, on infrastructure that meets EU standards.
Built on an engine already running in production.
The operator runs on the same Kognify understanding layer that handles documents and correspondence live for enterprise clients today — backed by structured onboarding and support, not optimism.
Serving some of the largest companies in Bulgaria.
The same understanding engine, already in production across finance, banking and regulated industries.
As one of Bulgaria's leading courier companies, we process thousands of documents every month. With Kognify, in the very first month of deployment we achieved over 98% successfully processed documents — even while the system was still being tuned. The system independently identifies discrepancies and escalates only genuine exceptions. That gives us confidence without losing control.
See it work your own inquiries.
Point it at a sample of real inquiries — a phone line, an inbox, a web form — and watch it engage, inform, qualify and build an offer-ready handoff, each answer traced to its source. Free POC in under 2 weeks; first pilot in production in under a month.