What if every sales call was answered - and qualified - in the first minute?
Kognify's Pre-sales Operator picks up your sales line, holds a natural conversation and carries every caller from the first question to a qualified opportunity. It:
- Answers every inbound sales call - day, night and at peak, with sub-1.5-second turn-taking.
- Answers product and pricing questions from your catalogue and documents - grounded, never invented.
- Captures every requirement exactly - names, company IDs, quantities, addresses and dates, confirmed on the call.
- Books the meeting with the right salesperson, or hands over a complete opportunity to your CRM.
Your sales team picks up qualified deals, not cold callers - with everything said, asked and captured already on file.
Sales calls are won or lost before a salesperson picks up. Kognify answers, qualifies and hands over - every call.
A prospect calls with a question. If nobody answers, they call the next supplier. If someone does, a salesperson spends the call explaining basics and taking notes - most inbound calls are information exchange, not selling. And what is captured rarely reaches the CRM in full.
Six ways an autonomous pre-sales line changes revenue.
This isn't an answering service. Qualifying every inbound call the moment it arrives changes how much demand you convert - and how your salespeople spend their day.
Convert more inbound demand
Every call answered and qualified while interest is highest - no lead lost to voicemail.
Sales time on selling
Reps step in for negotiation and closing; the information exchange is already done.
Better routing
Opportunities go to the right salesperson by product, region or deal size - by your rules.
A CRM that is complete
Every call becomes a structured record - inbound demand you can finally measure.
Coverage without shifts
Nights, weekends and peaks covered without extra staff or an outsourced call center.
On-message, every time
Answers come from your approved documents and pricing limits - nothing improvised.
From first ring to qualified opportunity - in one conversation.
The Pre-sales Operator runs on the Kognify Call Center engine. Because it knows what a sales call has to achieve, every step is built for it - and verified before the next one starts. Here is the path every call takes:
- Who is callingName, company and company ID - with great precision
- Numbers & quantitiesQuantities, phone numbers, references - exact, not approximate
- Addresses & datesDelivery addresses, deadlines and preferred times
- Read back & confirmedKey values confirmed with the caller before they are used
- Matched against your CRMExisting customer, open opportunity or new lead
- Grounded answersProduct, stock, delivery and terms - from your documents
- Qualifying questionsNeed, quantities, timeline, budget, decision-maker
- Your scenarios appliedConditional flows by product, region or customer type
- Opportunity scoredAgainst your qualification criteria
- Indicative offerWithin your catalogue and pricing limits - flagged where a rep must sign off
- Response validatedChecked against your rules before it is said
- Gaps flaggedAnything missing or uncertain is marked - never guessed
- Meeting bookedWith the right salesperson, from their real availability
- CRM record createdStructured opportunity and call summary, by webhook
- Early escalationHigh-value or non-standard deals routed to a rep at once
- Short follow-up callsReminders and quick confirmations before the meeting
of calls end with a structured record and a clear next step
- Requirements captured, confirmed and checked against your rulesAnswered
→Qualified→Booked - Meeting booked or offer preparedDepending on the deal and your process.
- Every call reviewable at any timeSummary, captured values and the call report.
answers made up - anything outside your documents goes to a person
- Clearly marked, never improvisedOutside pricing rulesNeeds a salesperson
- Complex or high-value deals escalated earlyWith everything gathered so far attached.
- Full call reportWhat was asked, answered and captured - and why it was handed over.
Heard once. Captured exactly. Handed over complete.
An illustrative inbound call to a building-materials distributor. Watch the operator answer, qualify and capture every value as it is said - then book the meeting.
Indicative offer for 1,200 m² prepared within your price list; CRM record created with the call summary and every confirmed value.
A voice engine built for precision.
The Pre-sales Operator is a Call Center operator - the Kognify voice engine, configured and tested for one purpose. It inherits natural turn-taking, persistent memory, secure data delivery and a highly accurate speech-to-data system.
Turn-taking in natural conversation, specialised for EU languages
Every call answered, in parallel - no hold queue
Speech to data for names, IDs, numbers, addresses and dates
Caller data filtered before it reaches the AI
Every answer grounded - and traceable.
The operator only says what it can ground in your documents and pricing rules. Customer data is filtered before it reaches the AI, so each caller only hears what they are entitled to - and every call is logged and traceable, on infrastructure that meets EU standards.
Configured the way you'd onboard a new sales rep.
No IT consultants, no deployment cycles. Your team defines what the operator knows, what it asks, how it prices and when it hands over - in plain language, and changes go live immediately.
Plain-language scenarios
Greeting, qualifying questions and hand-over rules - written as instructions, not code.
Grounded product knowledge
Catalogue, specs, price lists and terms - answers stay within them.
Pricing limits you set
Indicative offers inside the options and discounts you allow; anything outside goes to a rep.
Persistent memory
Recognises returning callers and remembers earlier conversations.
Multi-language
Specialised for EU languages - each caller served in theirs.
Fits your sales stack
CRM, calendars and catalogue via webhooks and System Sync; SIP / PBX, Viber and WhatsApp.
The Kognify platform runs in production for some of the largest companies in Bulgaria.
Answer every sales call - starting this month.
Point a test number at the operator and give us your catalogue, price rules and qualifying questions. Free POC in under 2 weeks - you hear it handle your real inquiries before you commit.